Simplify Your Global Growth (40)2

Customer Support Outsourcing Services

If your company is in need of new customer support professionals to strengthen your team, you are in the right place!

SilverBell

Benefits of outsourcing services

Project Manager/ Your Business Partner

16 languages available

Support 24/7

Average 62% savings on all costs

Data security and protection

Legally and financially responsible

Dedicated office and exclusive employees

Recruitment, training and management of teams

Services

Customer Support Positions we can hire for you

1

Welcome calls

Just telling someone we are happy to have you and welcome you to our company differentiates you from others who care less about customers.

2

Customer support

Any client difficulty or need for assistance must be resolved smoothly. This is the ideal way for you to show them that you care.

3

Booking appointments

Your crucial value to the business is receiving a customer who knows what he wants.

4

Follow up calls

Sometimes just asking clients how they are feeling and if they are happy with the services they are getting is more than enough.

5

Complaint management

Mistakes are inevitable for any company, and flaws exist across the board. The key lies in investing in a service capable of effectively managing these issues to uphold your reputation.

6

Compliance

Not everyone should be your client; we make sure that all the paperwork has legally complied with KYC and give clients approval according to regulatory requirements.

7

Onboarding protocol

Upon compliance, we must ensure clients are onboarded and given first-hand experience with product usage.

8

Data collection & analytics

In today’s landscape, data plays a pivotal role in growth. Our support team will make calls to gather information, aiding in client segmentation and gap identification to enhance value. Accurate figures and statistics empower informed decisions.

9

Decision assistance

If we provide a complete analysis of potential purchases, your customers will have a clear view of what is the perfect match for them. They will love the service of us helping them find the right fit for their needs.

10

Product usage explanation

Some platforms need tutorials, webinars, and academies for usage. This service includes booking sessions with customers and ensuring they understand and connect to the more complex products long term.

1

Welcome calls

Just telling someone we are happy to have you and welcome you to our company differentiates you from others who care less about customers.

2

Customer support

Any client difficulty or need for assistance must be resolved smoothly. This is the ideal way for you to show them that you care.

3

Booking appointments

Receiving a customer who knows what he wants is your key value to business.

4

Follow up calls

Sometimes just asking clients how are they feeling and if they are happy with the services they are getting, is more than enough.

5

Complaint management

Mistakes are inevitable for any company, and flaws exist across the board. The key lies in investing in a service capable of effectively managing these issues to uphold your reputation.

6

Compliance

Not everyone should be your client; we make sure that all the paperwork has legally complied with KYC and give clients approval according to regulatory requirements.

7

Onboarding protocol

Upon compliance we need to make sure clients are onboarded and given first hand experience on product usage.

8

Data collection & analytics

In today’s landscape, data plays a pivotal role in growth. Our support team will make calls to gather information, aiding in client segmentation and gap identification to enhance value. Accurate figures and statistics empower informed decisions.

9

Decision assistance

If we provide the full analysis of potential purchases, your customers will have a clear view of what is the perfect match for them. They will love the service of us helping them find the right fit for their needs.

10

Product usage explanation

Some platforms need tutorials, webinars and academy for usage. This service includes booking sessions with customers and making sure they understand and connect to the more complex products long term.

Contact

Are you ready
for your new team members?