Are you looking for a solution to your business growth?
We got it. Our expertise in outsourcing business services and end-to-end processes provides you with a complete workforce management solution leaving you to focus on your business growth.
Whether you need one expert or a team for your project, we deliver a fitting solution, resources, and timeframes for your business. Our principal asset is people. Plus, with our expertise and experience, you can rest assured that you are in the hands of skilled professionals who can take your business to new heights.
Taking on essential tasks such as sales, customer service, IT, and back-office operations, we can free up your time and resources to focus on what matters – growing your business.
HONOR is a leading global provider of innovative smart devices. Their commitment to quality and service is unwavering as they strive to become a global icon in the tech industry.
As big as they are, Honor company is searching for ways to make their operations as smooth as possible. We have set up a team that ensures their accounting process is streamlined straightforwardly.
For Honor, we cover many countries, including Germany, Spain, Italy, Finland, Serbia, the UK, France, and the Netherlands. We are proud to have been cooperating since October 2022, and we look forward to continuing this successful partnership.
Sibur is a leading petrochemical company that produces high-quality petroleum derivatives, such as polypropylene, polyethylene, PVC, and more. Their commitment to excellence has made them the most extensive integrated company in the industry.
We expressly set up a team for them to focus on lead generation by qualifying leads from over 100 countries. We contact companies that utilize their products and ensure they meet the requirements for a successful partnership with Sibur. Once qualified, we forward their contact information to our dynamic sales department, which then takes over and provides exceptional service throughout the sales process.
Since our launch in November 2021, we have been dedicated to providing top-quality leads and sales services, and hopefully, we will continue to support their business growth.
As the global leader in airline catering, retail-on-board, and hospitality products and services, Gategroup is dedicated to delivering exceptional operational excellence. With the most extensive catering network in the aviation industry, they proudly serve over 700 million passengers annually across all continents.
In 2019, Gategroup generated CHF 5.0 billion in revenue, thanks partly to the incredible team of approximately 43,000 employees worldwide. We are proud to say that SBG has been an instrumental part of these results, as we have carefully recruited appropriate IT positions for them since early 2022.
SiGMA Group is a dynamic events and media organization focusing on iGaming, emerging tech, digital health, and affiliate marketing.
The company employs over 150 employees and has offices in Malta, Cyprus, Manila, and Belgrade.
We are proud of our partnership with Sigma which began in early 2022. We manage a team of 25 skilled professionals, including IT and marketing positions such as Website Project Managers, QA positions, Copywriters, SEO Specialists, Product Designers, Digital Directors, and more. We look forward to continuing this successful partnership and providing unparalleled service and excellence to SIGMA clients.
Yes, customer support agents work 24/7 to ensure that your needs are met around the clock. We understand the importance of providing exceptional customer service at all times, and our agents are dedicated to providing timely and effective solutions to any issues that may arise.
We pride ourselves on offering exceptional customer support and sales positions in multiple languages to better serve our clients’ diverse needs. Currently, we offer customer support and sales positions services in 16 different languages – including English, German, French, Italian, Spanish, Greek, Turkish, Russian, Arabic, Portuguese, Czech, Swedish, Norwegian, Finnish, Dutch and Slovenian. Call us and find out more!
In less than 2 weeks! Depending on the specific positions and languages required by our clients. Our experienced recruitment team works quickly and efficiently to find the right candidates for our clients’ needs, and our onboarding process is designed to be streamlined and effective, ensuring that employees are up and running as soon as possible.
We are fully legally responsible for employees. This means that we are responsible for all aspects of the employment process, including hiring, firing, and managing sick leave. You do not have any legal responsibility for the employees. We take great care to ensure that all employees are well-qualified, highly trained, and motivated to provide exceptional results. We also comply with all local and international labor laws and regulations, and we are committed to creating a safe, inclusive, and supportive workplace environment for all of the employees. By partnering with us, you can rest assured that all legal responsibilities related to the employees are taken care of, allowing you to focus on your core business activities.
Our approach is different from traditional outsourcing companies, as we are involved in the entire process of transferring part of your work to Belgrade. This includes finding a suitable business office, installing all necessary equipment, and recruiting the ideal team for you. We involve you in the final round of candidate selection to ensure that we are meeting your specific needs.
Our dedicated project managers lead and control your team, monitoring key performance indicators (KPIs) and communicating them to you. We also provide tips on how to improve processes and grow together.
The cost of staff augmentation can vary depending on various factors such as the number of positions required, their experience level, the language they need to speak, and the complexity of the positions needed. Additionally, the pricing structure may vary depending on the type of contract or engagement model chosen by the you. Therefore, it’s difficult to provide a specific answer to the cost of staff augmentation without discussing these factors and creating a customized solution that meets your specific needs and budget. Call us and we will find an adequate financial solution for your needs.
Every team has a project manager provided by us, who overlooks the team and keeps everything going smoothly. He is your single point of contact for every piece of information that you need about the team.
We use various project management and communication tools to ensure efficient workflow and timely completion of tasks. These tools include project management software, time tracking tools, and communication platforms such as Skype, Zoom, and Slack. We also regularly monitor the performance of our employees and conduct performance reviews to ensure that they are meeting their targets and delivering quality work.
We are more than happy to welcome any of your managers who can train and scale up the performance of your dedicated team in Serbia.
Overall, our goal is to maintain a streamlined workflow and ensure that all tasks are completed efficiently and effectively.