Simplify Your Global Growth (5)-min

Simplify Your
Global Growth

Are you looking for a solution to your business growth? 

We got it. Our expertise in outsourcing business services and end-to-end processes provides you with a complete workforce management solution leaving you to focus on your business growth.


Entrepreneur of the year 2022 nominee

sigma logo

Multiple award winning company


Best fintech outsourcing company


Trusted by the clients

UF Awards

Best outsourcing company, UFA

Data protection officer

GDPR Compliant


The ultimate game-changer for your business!

Whether you need one expert or a team for your project, we deliver a fitting solution, resources, and timeframes for your business. Our principal asset is people. Plus, with our expertise and experience, you can rest assured that you are in the hands of skilled professionals who can take your business to new heights.

Taking on essential tasks such as sales, customer service, IT, and back-office operations, we can free up your time and resources to focus on what matters – growing your business. 

Take a look at how we can help you grow your business.


SBG Process

Business Process

Client’s Idea

Our partnership will start by scheduling a call with you to understand your business requirements and goals. We will prepare your customized proposal based on starting team of employees together with a scope of work, pricing, and other relevant details. The proposal will also highlight the benefits of outsourcing services such as increased productivity and competition, access to a South Europe pool of HR candidates, BPO know-how, and cost savings.

Setting up the right team

Once we sign the Agreement, our HR department will start with the screening and recruitment process, so we can set up a team of experts to work on your project. Once we get a pool of qualified candidates, we will present them to you for review. You would have the opportunity to interview and evaluate the candidates in the last round to determine if they fit your business and your corporate culture well.

Facilitating and onboarding

Once you get your dedicated team in Belgrade, Serbia we will start the onboarding process. This would include setting up their office and workspace, providing necessary equipment or tools, and ensuring they receive the required training. Did we mention that your team is only yours? The people hired for your project are exclusively hired for your specific project.


Your dedicated team in Belgrade, Serbia will execute the project as per the agreed-upon KPI. The team will use various methods to achieve KPIs and determined goals. You are up to date with all the necessary information since you have a designated project manager explicitly working for your business/project.

Training and onboarding

We will provide comprehensive training for the newly recruited team. This will include product knowledge, techniques, and other relevant skills to ensure that the team is equipped with the tools and resources necessary to succeed in the industry in which you operate. We do require your attention to transfer your company culture and DNA to your team and office in Belgrade, Serbia.

Managing and reporting

Your dedicated project manager who is in charge that everything runs smoothly in the office, will report to you 24/7 for all operational details. He is your single point of contact, overseeing the project, so you can rest assured that all your requirements will be met.

Case Studies

See how we help
others scale their business

Case Study 1

HONOR is a leading global provider of innovative smart devices. Their commitment to quality and service is unwavering as they strive to become a global icon in the tech industry.

As big as they are, Honor company is searching for ways to make their operations as smooth as possible. We have set up a team that ensures their accounting process is streamlined straightforwardly.

For Honor, we cover many countries, including Germany, Spain, Italy, Finland, Serbia, the UK, France, and the Netherlands. We are proud to have been cooperating since October 2022, and we look forward to continuing this successful partnership.


Case Study 2

Sibur is a leading petrochemical company that produces high-quality petroleum derivatives, such as polypropylene, polyethylene, PVC, and more. Their commitment to excellence has made them the most extensive integrated company in the industry.

We expressly set up a team for them to focus on lead generation by qualifying leads from over 100 countries. We contact companies that utilize their products and ensure they meet the requirements for a successful partnership with Sibur. Once qualified, we forward their contact information to our dynamic sales department, which then takes over and provides exceptional service throughout the sales process.

Since our launch in November 2021, we have been dedicated to providing top-quality leads and sales services, and hopefully, we will continue to support their business growth.

Case Study 3

As the global leader in airline catering, retail-on-board, and hospitality products and services, Gategroup is dedicated to delivering exceptional operational excellence. With the most extensive catering network in the aviation industry, they proudly serve over 700 million passengers annually across all continents. 

In 2019, Gategroup generated CHF 5.0 billion in revenue, thanks partly to the incredible team of approximately 43,000 employees worldwide. We are proud to say that SBG has been an instrumental part of these results, as we have carefully recruited appropriate IT positions for them since early 2022.


Case Study 4

SiGMA Group is a dynamic events and media organization focusing on iGaming, emerging tech, digital health, and affiliate marketing. 

The company employs over 150 employees and has offices in Malta, Cyprus, Manila, and Belgrade.

We are proud of our partnership with Sigma which began in early 2022. We manage a team of 25 skilled professionals, including IT and marketing positions such as Website Project Managers, QA positions, Copywriters, SEO Specialists, Product Designers, Digital Directors, and more. We look forward to continuing this successful partnership and providing unparalleled service and excellence to SIGMA clients.

# 1 outsourcing solution for you

Are you struggling to find top talent for your business? While saving time, costs, energy, and focus for your business growth? Look no further!

With our experienced team of professionals, we can partner with businesses of all sizes, optimize their operations and maximize their ROI. Join the countless satisfied clients who have turned to us for their outsourcing needs and experience the benefits of partnering with a trusted and reliable outsourcing provider.


Yes, customer support agents work 24/7 to ensure that your needs are met around the clock. We understand the importance of providing exceptional customer service at all times, and our agents are dedicated to providing timely and effective solutions to any issues that may arise.

We pride ourselves on offering exceptional customer support and sales positions in multiple languages to better serve our clients’ diverse needs. Currently, we offer customer support and sales positions services in 16 different languages – including English, German, French, Italian, Spanish, Greek, Turkish, Russian, Arabic, Portuguese, Czech, Swedish, Norwegian, Finnish, Dutch and Slovenian. Call us and find out more!

In less than 2 weeks! Depending on the specific positions and languages required by our clients. Our experienced recruitment team works quickly and efficiently to find the right candidates for our clients’ needs, and our onboarding process is designed to be streamlined and effective, ensuring that employees are up and running as soon as possible.

We are fully legally responsible for employees. This means that we are responsible for all aspects of the employment process, including hiring, firing, and managing sick leave. You do not have any legal responsibility for the employees. We take great care to ensure that all employees are well-qualified, highly trained, and motivated to provide exceptional results. We also comply with all local and international labor laws and regulations, and we are committed to creating a safe, inclusive, and supportive workplace environment for all of the employees. By partnering with us, you  can rest assured that all legal responsibilities related to the employees are taken care of, allowing you to focus on your core business activities.

Our approach is different from traditional outsourcing companies, as we are involved in the entire process of transferring part of your work to Belgrade. This includes finding a suitable business office, installing all necessary equipment, and recruiting the ideal team for you. We involve you in the final round of candidate selection to ensure that we are meeting your specific needs.

Our dedicated project managers lead and control your team, monitoring key performance indicators (KPIs) and communicating them to you. We also provide tips on how to improve processes and grow together.   

The cost of staff augmentation can vary depending on various factors such as the number of positions required, their experience level, the language they need to speak, and the complexity of the positions needed. Additionally, the pricing structure may vary depending on the type of contract or engagement model chosen by the you. Therefore, it’s difficult to provide a specific answer to the cost of staff augmentation without discussing these factors and creating a customized solution that meets your specific needs and budget. Call us and we will find an adequate financial solution for your needs.

  • All employees sign non-disclosure agreements to protect client data
  • We use encrypted communication channels to protect sensitive data
  • We have strict access controls and password policies to prevent unauthorized access
  • We perform regular security audits and training sessions to ensure our employees are up-to-date on the latest security protocols
  • We comply with all applicable data protection regulations and industry standards
  • We provide video surveillance for every office
  • Overall, we take data security very seriously and have robust measures in place to protect our clients’ confidential information

Every team has a project manager provided by us, who overlooks the team and keeps everything going smoothly. He is your single point of contact for every piece of information that you need about the team.

We use various project management and communication tools to ensure efficient workflow and timely completion of tasks. These tools include project management software, time tracking tools, and communication platforms such as Skype, Zoom, and Slack. We also regularly monitor the performance of our employees and conduct performance reviews to ensure that they are meeting their targets and delivering quality work.

We are more than happy to welcome any of your managers who can train and scale up the performance of your dedicated team in Serbia.

Overall, our goal is to maintain a streamlined workflow and ensure that all tasks are completed efficiently and effectively.


Got a project
or partnership in mind?