Multilingual support, KYC, claims processing, and onboarding services for financial institutions, digital platforms, and policyholders.
The finance industry requires secure, fast, and multilingual service. Our financial services BPO model helps you meet these expectations without increasing internal overhead.
Assist customers with account questions, transactions, and service updates in any language.
Support ID verification, risk flagging, and regulatory compliance processes.
Guide customers through registration, authentication, and first-time use.
Manage policyholder claims with accuracy, transparency, and compliance.
Resolve disputes, validate claims, and support fraud investigations.
Deliver secure, audit-ready responses to sensitive financial inquiries.
Assist clients with paperwork, uploads and readiness before account approval.
Support secure ID checks, KYC steps and real-time onboarding approvals.
Guide users through logging in, navigation and first platform actions.
Handle insurance or transaction claims with clear updates and fast response.
Support users through alerts, flagging and managing dispute resolution.
Keep clients engaged with helpful reminders, upsells and personalized contact.
We recommend Human + Video Support for trust-building and frictionless onboarding in finance and insurance.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Align processes with financial regulations and internal standards.
Connect core tools for secure, real-time operations.
Agents are trained in compliance, privacy, and workflows.
Launch with clear benchmarks and quality controls.
Monitor performance and refine for accuracy and speed.
Stay audit-ready with full traceability and documentation.
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Yes. We’re certified for GDPR, PCI-DSS, and PSD2, and work in compliance with financial and insurance standards worldwide.
KYC/AML processes, multilingual CX, claims support, onboarding, chargebacks, and secure document handling.
Absolutely. We support 25+ languages with finance-trained agents.
We integrate with Salesforce, Zendesk, Temenos, Mambu, Guidewire, and proprietary fintech/insurtech APIs.
Yes. We manage end-to-end claims workflows from intake to resolution, with transparency and compliance.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
