From order tracking to cart recovery and multilingual CX, we help ecommerce & retail brands grow loyalty and revenue through exceptional support.
Retail and eCommerce brands are under pressure to deliver faster, smoother support across every channel and region. Explore how outsourced solutions can reduce cart abandonment and boost customer satisfaction.
Assist shoppers with orders, tracking, payments, and product questions — anytime, in any language.
Reconnect with customers, answer objections, and recover lost sales.
Handle inquiries, updates, and return logistics with speed and clarity.
Engage high-intent shoppers with real-time demos and product guidance.
Respond quickly to comments, DMs, and reviews across platforms.
Assist with product recommendations, availability checks, and guided checkouts.
Answer sizing, fit, or spec questions that drive purchase decisions.
Support rewards programs, re-engagement flows, and upsell strategies.
Answer questions and guide shoppers before they make a purchase. Clear. Fast. Helpful.
Reach out to shoppers who left items behind and help them complete their order.
Keep customers informed and resolve delivery issues quickly with human support.
Offer real-time assistance in 25+ languages across chat, email, voice and video.
Help customers access rewards, apply points, and stay engaged with your brand.
Collect reviews, solve problems and re-engage customers after the sale.
For ecommerce CX, we recommend the Human + AI model for proactive engagement and high conversion.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
We assess your guest journey, pain points, and goals.
We onboard agents with hospitality expertise and the right language skills.
We connect to your tools for smooth, real-time operations.
Your team launches, ready to support guests from day one.
We track performance and optimize based on data and insights.
We scale to match demand and guest expectations.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead — with practical advice, proven strategies, and trends to watch across sales, support, and CX.
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By providing 24/7 multilingual assistance, real-time responses, and seamless omnichannel service, outsourced support teams help increase satisfaction and loyalty across global ecommerce audiences.
Yes. We integrate with Shopify, WooCommerce, Magento, Salesforce, HubSpot, and other platforms to deliver smooth workflows and unified customer experience.
Our dedicated ecommerce agents are trained on your policies and tone of voice. We manage end-to-end order tracking, refunds, and inquiries to reduce friction and maintain trust.
Absolutely. We provide ecommerce support across email, live chat, phone, video, and social media—ensuring customers receive timely help wherever they engage.
We offer flexible team sizes and can quickly scale up for seasonal spikes, sales campaigns, or international market expansion.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
