Our multilingual support teams assist students and educators with enrollment, tech issues, course navigation, and real-time learning support.
Education platforms require clarity, responsiveness, and empathy. Delays in support lead to churn, missed sessions, and poor retention.
Assist learners and guardians with platform navigation, class access, and account info in their preferred language.
Manage class bookings, reschedules, and reminders for live or 1:1 sessions.
Guide users through registration, login, and profile setup across devices.
Resolve issues with learning platforms, virtual classrooms, and course media.
Handle payment questions, access issues, and refund processing quickly.
Track participation, gather learner feedback, and re-activate inactive students.
Help families set up accounts, explore features and get ready for their first session.
Guide students or parents through choosing the right tutor based on subject, style and availability.
Ensure students can join sessions easily with clear instructions and real-time tech support.
Check in after lessons, share summaries and encourage students to stay consistent.
Reach out to students who miss sessions and help them rejoin their learning flow.
Collect reviews, share progress insights and promote referral or loyalty incentives.
We recommend Human + Calendar Support for class-driven platforms with high user interaction.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Define learner touchpoints, support needs, and platform engagement flows.
Connect learning tools and user databases for real-time support and tracking.
Prepare support teams through roleplays based on real tutoring and tech scenarios.
Go live with oversight on sessions, learner activity, and support escalations.
Improve service quality through educator input and regular performance audits.
Refine processes based on local feedback, adoption rates, and usage patterns.
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Onboarding, parent/student support, tutor scheduling, live session help, billing, platform access, multilingual CX, and retention.
Yes. We support Moodle, Canvas, proprietary LMS, Zoom, Google Classroom, and integrations.
Yes. Our agents cover 25+ languages across EMEA, LATAM, and Asia.
Yes. We provide 24/7 coverage to Absolutely. We deploy surge-capable teams and prioritize tutor-student availability.ensure you never miss a lead.
Yes. We use reminders, live rebooking, and follow-ups to improve attendance and loyalty.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
