We provide multilingual assistance, outage response, billing help, and service setup for traditional and clean energy providers.
Customers expect faster answers, real-time alerts, and multilingual support—especially during outages or billing issues.
Proactively inform customers about service interruptions and restoration updates.
Assist with installation, syncing, and usage tracking of smart meters.
Help with payment plans, due dates, billing questions, and account balances.
Support customers in switching plans, updating info, or adding services.
Deliver around-the-clock assistance in multiple languages for utility inquiries.
Guide customers through the setup process for new electricity, gas, or water accounts.
Help new customers choose the right plan and complete their enrollment.
Assist with meter installations, readings, and equipment-related scheduling.
Support customers during outages with updates, troubleshooting, and escalation handling.
Resolve errors, explain charges, and manage billing questions with care.
Answer everyday inquiries about usage, upgrades, and plan details.
Re-engage users with tailored offers and prevent churn through proactive contact.
We recommend Human + AI for energy brands that require both real-time assistance and automated deflection during high volume.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Map out support processes across billing, outages, and service activation.
Connect key platforms for seamless data flow and real-time visibility.
Prepare teams to handle metering, tariff plans, outages, and usage questions.
Launch full-service support across channels — ready for real-time alerts and requests.
Monitor performance metrics and ensure compliance with response standards.
Refine workflows and elevate customer satisfaction through feedback loops.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead — with practical advice, proven strategies, and trends to watch across sales, support, and CX.
As global retail continues to evolve in a digital-first world, customer expectations are rising, especially during high-demand periods like Black...
What motivated you to enter the world of sales, and how did you know it was the path you wanted...
In the e-commerce industry, customer expectations are higher than ever. Rapid deliveries, round-the-clock service, and localized support are no longer...
Outage alerts, billing support, account updates, multilingual helpdesk, new service activations, smart home guidance, and more.
Yes. We deploy surge-capable teams and use pre-scripted deflection flows with real-time routing.
We support integrations with CRMs, outage dashboards, utility billing platforms, and smart meter networks.
Absolutely. We work with solar brands, EV charger providers, and new-energy startups.
Yes. We operate 24/7 and in 25+ languages, with nearshore teams available.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
