From live chat to multilingual community moderation, we help gaming, streaming, and interactive platforms scale CX globally through trusted iGaming outsourcing solutions.
Online entertainment platforms thrive on real-time response and trust. Delays or friction can lead to churn, low engagement, and lost monetization.
Real-time assistance with account access, in-game purchases, and event registrations.
Fast resolution for billing issues, top-ups, and subscription changes.
Manage live chats, moderate forums, and escalate player concerns
Troubleshooting for connectivity, lag, bugs, and account syncing.
Support during high-traffic tournaments, launches, and promos.
Support during high-traffic tournaments, launches, and promos.
Help users sign up, customize profiles and get started instantly.
Guide players through controls, menus and feature setup in real time.
Assist with payments, subscriptions, refund requests and digital wallet issues.
Support fans during high-traffic events, new drops or content launches.
Keep your platform safe with fast responses to flagged behavior or abuse.
Re-engage users with tailored campaigns, win-back offers and loyalty logic.
Human + AI + Surge Support is ideal for player-centric gaming, streaming, and regulated interactive platforms.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Define player journeys, escalation paths, and support touchpoints.
Connect systems for real-time updates, tickets, and in-game support.
Staff trained talent for chat, moderation, and player support.
Prep teams for high-traffic events, drops, or game releases.
Track response times and align on player experience goals.
Deliver insights to improve engagement and reduce churn.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead — with practical advice, proven strategies, and trends to watch across sales, support, and CX.
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We support online games, streaming services, esports events, subscription platforms, and regulated interactive environments.
Yes. We deploy trained mod teams supported by automation tools for real-time detection, flagging, and user assistance.
Absolutely. We offer support in 25+ languages with localization for slang, tone, and cultural nuance.
Yes. We handle billing disputes, subscription tiers, in-app currencies, and digital product support.
Definitely. We offer surge-ready support teams for new game drops, tournaments, and large content releases.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
