We provide 24/7 multilingual subscriber support, outage response, and technical assistance for telecom, broadband, and digital service providers.
As customer expectations evolve, telecom brands need more agile, multilingual, and high-volume support solutions that adapt to service demand in real time.
Assist customers with service issues, billing inquiries, and plan changes.
Guide users through SIM activations, number transfers, and plan setups.
Support customers face-to-face during device setup, router installs, and account configuration.
Reduce call volume with proactive updates and smart self-service support.
Re-engage at-risk subscribers with tailored offers and retention outreach.
Help users resolve connectivity issues with devices, routers, or smart home tech.
Guide users through account creation, SIM activation and device setup with ease.
Resolve network, data and app issues instantly across channels and devices.
Help customers explore options, manage renewals and reduce churn.
Support customers with payments, disputes and billing questions on any channel.
Walk users through service activation and ensure a smooth onboarding experience.
Collect insights after every session to boost satisfaction and track performance.
We recommend the Human + AI model for high-volume tech and billing scenarios with personalized care.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Start with a clear picture of your operations, channels, and support goals.
Agents are selected based on telco experience and role-specific expertise.
Tools are connected and escalation protocols are established.
The team is launched with SLAs and KPIs aligned from day one.
Insights drive continuous improvements in quality and response times.
Capacity expands seamlessly to handle demand peaks and growth.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead — with practical advice, proven strategies, and trends to watch across sales, support, and CX.
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We handle billing inquiries, tech troubleshooting, onboarding, retention workflows, service migrations, and escalation support—across voice, chat, email, and video.
Yes. Our agents support over 25 languages, helping you serve global customer bases with cultural fluency.
We deploy surge teams with scripted outage messaging, call deflection strategies, real-time escalation alerts, and status dashboards.
We work with Salesforce, Zendesk, Amdocs, Freshdesk, proprietary OSS/BSS platforms, and telecom-specific tools.
Absolutely. We execute win-back campaigns, retention touchpoints, and proactive outreach to boost ARPU and reduce churn.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
