Custom-built teams and workflows that align with your brand’s voice, speed, and service standards.
Outsource your customer care to multilingual support teams that deliver fast, reliable, and culturally fluent service ensuring exceptional customer experiences 24/7, across every time zone.
By handling time-consuming tasks like customer care, we free up your internal teams to focus on strategy, growth, and what matters most — leading your business forward with clarity and control.
Go global without losing the personal touch. Our support team speaks your customers’ language.
Backed by industry expertise, we deliver BPO customer support solutions that align with your customers expectations.
We work within your systems, integrating effortlessly with your CRM and tools.
Rapidly deploy trained, high-performing teams tailored to your business needs.
Pleasant and meaningful customer experiences that drive satisfaction and long-term loyalty.
Custom-built teams and workflows that align with your brand’s voice, speed, and service standards.
From the first call to ongoing optimization, our end-to-end approach ensures every stage of your support operation is covered. We identify your needs, build a custom-trained team, integrate with your tools, and go live.
We identify your support needs, goals, and key challenges.
Your team is built and trained to match your brand and workflows.
We plug into your platforms for smooth day-to-day operations.
Your support goes live and ready to deliver from day one.
We track performance and optimize continuously.
We scale with you — across channels, regions, and volume.
Browse our wide range of customer support outsourcing services created to support businesses of all sizes with scalable, human-centered service.
From tech startups to global enterprises, we helps teams grow faster, serve better, and win more customers. Here’s what our clients have to say.
“Working with Silver Bell Group has been a real pleasure. Their smart, responsive team anticipated our needs and helped us expand our reach and deliver greater success for our clients.”
Andrew Hein
Partner, Crown Point Advisors LLC
“SBG took time to understand our needs and offered strong outsourcing solutions. Their expertise made them the perfect partner for all our support requirements.”
Stefan Popovski
Chief of Partnerships, Markelitics
“SBG helped us scale quickly with top-tier teams and zero recruitment hassle. Their support improved our operations and reduced costs. Highly recommended.”
Francesco Ceccarini
Chief Commercial Officer, Sky Ground
“SBG has been instrumental in growing our international presence. From hiring IT teams to long-term support, they’ve been professional and reliable throughout.”
Eman Pulis
Founder, SiGMA Group
Silver Bell’s HR team quickly understood our hiring needs and delivered exceptional candidates. Their strategic thinking and dedication made them an invaluable partner in building and scaling our team.
Mike Dimkovski
General Manager, Bower & Octant Engineering Consultancy
Browse our wide range of outsourcing solutions that are built to meet the unique needs of different industries with scalable teams and seamless integration.
Reservation handling, itinerary support, and VIP assistance — in real time, worldwide.
24/7 multilingual order support, returns, and CX for growing DTC brands and enterprise platforms.
Multilingual learner support, enrollment management, and LMS troubleshooting at scale.
Secure customer onboarding, KYC support, and multilingual account services that meet compliance standards.
HIPAA-compliant patient support, appointment coordination, and post-care follow-up in multiple languages.
Appointment scheduling, lead qualification, and remote property presentation.
Quote handling, job scheduling, and customer communication optimized for fast-moving operations.
Founded in 2014, Silver Bell Group is a leading Serbian BPO company helping global brands scale smarter. From sales and customer support to back-office operations, we build high-performing teams that operate as extensions of our clients.
Driven by people and powered by process, we combine agility, cultural alignment, and operational expertise to deliver real impact across industries. Today, we support clients across Europe, North America, and the Middle East with teams built for long-term success.
At the heart of our success is a team of professionals who adapt, deliver, and grow alongside our clients. With the right people in the right roles, we make scaling feel effortless.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
