We deliver multilingual support and flexible 3PL solutions built for carriers, logistics teams, and last-mile providers, helping you improve speed, reduce delays, and elevate the customer experience.
Customer demands are rising. Real-time updates, multilingual support, and fast issue resolution are now expected. Without the right logistics BPO partner, scaling operations and meeting service standards becomes a challenge.
Provide real-time status updates for policy documents, claim forms, and replacement items.
Coordinate service calls for inspections, repairs, or in-home evaluations.
Support customers with policy changes, coverage updates, and address corrections.
Assist policyholders with reporting incidents and tracking resolution progress.
Deliver responsive support across languages for claims, coverage, and billing.
Connect with policy and logistics systems for streamlined service — a key advantage in effective 3PL outsourcing.
Confirm orders and share route details with customers in real time.
Keep recipients informed with accurate status updates and arrival estimates.
Resolve delivery delays and exceptions quickly through trained support teams.
Assist recipients across regions with updates and instructions in their language.
Handle damage claims, service issues and customer follow-up after delivery.
Stay in touch with high-value customers through personalized support and reactivation flows.
We recommend AI for basic updates + Human for issue resolution & claims.
Logistics outsourcing works best when it feels like an extension of your team. That’s why we start with your workflows, integrate with your tools, train for your volume, and launch with real-time tracking and continuous optimization.
Define support paths across policyholder touchpoints.
Set service levels for claims, renewals, and inquiries.
Connect with policy and claims systems for real-time visibility.
Prep teams for seasonal surges and complex scenarios.
Launch with live support and KPI monitoring.
Review results, spot gaps, and adjust coverage as needed.
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Delivery updates, dispatch communication, issue resolution, claims handling, multilingual helpdesk, returns, and more.
Yes. We integrate with ShipStation, Zoho, Salesforce, proprietary TMS, and dispatch systems.
We pre-train surge teams, activate overflow workflows, and track KPIs hourly.
Absolutely. We provide support in 25+ languages with regional expertise for global delivery.
Yes. We manage end-to-end issue resolution with documentation, client updates, and follow-up.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
