We provide multilingual customer care, live video CX, lead generation, and aftersales support through flexible automotive BPO services that elevate engagement and streamline operations.
Automotive brands face growing pressure to reduce wait times, improve post-sale engagement, and bridge communication gaps across markets. Strategic automotive outsourcing helps resolve these challenges by delivering consistent, multilingual customer support.
Manage test drive requests, vehicle inquiries, service booking, and callbacks
Personal face-to-face car consultations and product walk-throughs
Warranty support, service reminders, and post-sale satisfaction follow-up
For connected car systems, app integrations, infotainment
Handle and qualify inbound leads and schedule with local dealers
Loyalty campaign outreach, survey collection, re-engagement campaigns
Convert interested leads into buyers with fast answers and product knowledge.
Book test drives and keep prospects engaged with timely reminders and support.
Assist with loan options, pre-qualification forms and third-party coordination.
Support customers during delivery, setup and first use of their new vehicle.
Book appointments, notify about service windows and answer workshop questions.
Help customers understand coverage, manage recalls and process claims quickly.
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Delivering great customer experiences in automotive requires more than staffing. It takes structure, training, and precision. Our automotive BPO services are built around your dealership’s workflows, tools, and tone of voice. From discovery to go-live, we create support operations that feel fully aligned with your brand.
Understand your sales, service, and customer support structure across locations.
Define processes across phone, chat, and lead capture tools.
Build and train teams to reflect your dealership tone and brand standards.
Connect with platforms like DealerSocket, VinSolutions, or custom CRMs.
Launch operations with active monitoring to ensure quality from day one.
Track performance, refine processes, and scale support as needed.
We cover pre-sale inquiries, test drive scheduling, live video consultations, aftersales care, and technical support—customized to fit your dealership or OEM workflows.
Yes. We build multilingual teams trained to represent multiple models and markets while respecting tone, compliance, and regional preferences.
We connect with most automotive CRMs (e.g., CDK, DealerSocket, Salesforce) to ensure seamless lead handoff and reporting.
Absolutely. We support infotainment systems, app onboarding, EV charging tools, and connected services.
With our dedicated sourcing and training teams, we can scale support capacity within 2–4 weeks, even during product launches or seasonal spikes.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
