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Let us help you create memorable experiences that drive loyalty and trust.
Did you know that 89% of consumers are more likely to return for another purchase after a positive customer service experience??
Many companies are recognizing the power of such positive experiences and are turning to outsourcing to achieve them. If you’re aiming to enhance your customer service experience and forge strong, lasting relationships with your clients, it might be time to consider outsourcing your customer support tasks.
Our dedicated team is here to help, offering unparalleled contact solutions at competitive pricing.
With our expertise in customer support outsourcing, we’re here to elevate your service standards, propelling your business to unparalleled heights.
Exceptional customer support outsourced with ease.
Our customer support team, comprised of skilled agents, recognizes the significance of every customer interaction and how it reflects on your brand. Dedicated to delivering tailored support services, we cater to the unique needs of your company, whether it involves live chat, phone calls, or email channels. With a track record of success and high-quality service delivery, you can trust in our expertise. Exceptional customer support doesn’t just resolve issues; it scales your business, boosts customer loyalty, and solidifies your brand’s reputation.
By leveraging the latest tools, technologies, and solutions, we guarantee results that not only meet but exceed your expectations. When you outsource your customer support center to us, it frees you to focus on core activities. Let Silver Bell Group be the solution to elevating your endeavors. Reach out today to discover the cost-effective and efficient services we offer!
High-quality calls make sure your customers stay with you forever. We offer a set of support services to make sure your customers get all the support they need.
Just telling someone we are happy to have you and welcome you to our company differentiates you from others who care less about customers.
Any client difficulty or need for assistance must be resolved smoothly. This is the ideal way for you to show them that you care.
Your crucial value to the business is receiving a customer who knows what he wants.
Sometimes just asking clients how they are feeling and if they are happy with the services they are getting is more than enough.
Mistakes are inevitable for any company, and flaws exist across the board. The key lies in investing in a service capable of effectively managing these issues to uphold your reputation.
Not everyone should be your client; we make sure that all the paperwork has legally complied with KYC and give clients approval according to regulatory requirements.
Upon compliance, we must ensure clients are onboarded and given first-hand experience with product usage.
In today’s landscape, data plays a pivotal role in growth. Our support team will make calls to gather information, aiding in client segmentation and gap identification to enhance value. Accurate figures and statistics empower informed decisions.
If we provide a complete analysis of potential purchases, your customers will have a clear view of what is the perfect match for them. They will love the service of us helping them find the right fit for their needs.
Some platforms need tutorials, webinars, and academies for usage. This service includes booking sessions with customers and ensuring they understand and connect to the more complex products long term.
Just telling someone we are happy to have you and welcome you to our company differentiates you from others who care less about customers.
Any client difficulty or need for assistance must be resolved smoothly. This is the ideal way for you to show them that you care.
Receiving a customer who knows what he wants is your key value to business.
Sometimes just asking clients how are they feeling and if they are happy with the services they are getting, is more than enough.
Mistakes are inevitable for any company, and flaws exist across the board. The key lies in investing in a service capable of effectively managing these issues to uphold your reputation.
Not everyone should be your client; we make sure that all the paperwork has legally complied with KYC and give clients approval according to regulatory requirements.
Upon compliance we need to make sure clients are onboarded and given first hand experience on product usage.
In today’s landscape, data plays a pivotal role in growth. Our support team will make calls to gather information, aiding in client segmentation and gap identification to enhance value. Accurate figures and statistics empower informed decisions.
If we provide the full analysis of potential purchases, your customers will have a clear view of what is the perfect match for them. They will love the service of us helping them find the right fit for their needs.
Some platforms need tutorials, webinars and academy for usage. This service includes booking sessions with customers and making sure they understand and connect to the more complex products long term.
At Silver Bell Group, we present businesses with a comprehensive customer support outsourcing solution. Whether you’re looking to outsource to a single agent or an entire team specialized in various channels, we’re ready to address your company’s unique needs. We manage all aspects of the support center, from facilities to legal obligations, allowing your brand to concentrate on core activities.
Our expert team utilizes advanced technology and strategies to ensure high-quality service results, from live interactions to email correspondences. With our solutions, you can scale efficiently, saving on the cost and time involved in hiring, training, and managing in-house teams. Your customers and their needs matter; that’s why our personalized approach guarantees understanding and adept delivery on all fronts.
Let Silver Bell Group be your trusted partner, supporting your business growth through unparalleled customer support services!
Our partnership will start by scheduling a call with you to understand your business requirements and goals. Based on all the information, we will prepare a customized proposal with a scope of work, pricing, and other relevant details. The proposal will also highlight the benefits of outsourcing customer support services, such as increased productivity and cost savings.
Once we sign the Agreement, our HR department will start with the screening and recruitment process, so we can set up a team of customer support experts who will work on your project. Once we get a pool of qualified candidates, we will present them to you for review. You would be able to interview and evaluate the candidates in the last round to determine if they are a good fit for your business. This way, you get the final call on whether they fit your corporate culture.
Once you get your dedicated Belgrade team who works exclusively for you, we will start the onboarding process. This would include setting up their office and workspace, providing necessary equipment or tools, and ensuring they receive the required training.
The customer support team will execute the project as per the agreed-upon SLA. We are keeping you updated with all the necessary information at every step of the process/project since you have a designated project manager explicitly working for your business/project.
If needed, we will provide additional training for the newly recruited customer support team. This training will include product knowledge, sales techniques, and other relevant skills. We will ensure that the customer support agents team is equipped with the tools and resources necessary to succeed in the industry in which you operate.
Each project has a project manager from our side who ensures everything runs smoothly in the office. He is your single point of contact, overseeing the project, so you can rest assured that all your requirements will be met and you will receive regular updates on the progress of your project.
HONOR is a leading global provider of innovative smart devices. Their commitment to quality and service is unwavering as they strive to become a global icon in the tech industry.
As big as they are, Honor company is searching for ways to make their operations as smooth as possible. We have set up a team that ensures their accounting process is streamlined straightforwardly.
For Honor, we cover many countries, including Germany, Spain, Italy, Finland, Serbia, the UK, France, and the Netherlands. We are proud to have been cooperating since October 2022, and we look forward to continuing this successful partnership.
Sibur is a leading petrochemical company that produces high-quality petroleum derivatives, such as polypropylene, polyethylene, PVC, and more. Their commitment to excellence has made them the most extensive integrated company in the industry.
We expressly set up a team for them to focus on lead generation by qualifying leads from over 100 countries. We contact companies that utilize their products and ensure they meet the requirements for a successful partnership with Sibur. Once qualified, we forward their contact information to our dynamic sales department, which then takes over and provides exceptional service throughout the sales process.
Since our launch in November 2021, we have been dedicated to providing top-quality leads and sales services, and hopefully, we will continue to support their business growth.
As the global leader in airline catering, retail-on-board, and hospitality products and services, Gategroup is dedicated to delivering exceptional operational excellence. With the most extensive catering network in the aviation industry, they proudly serve over 700 million passengers annually across all continents.
In 2019, Gategroup generated CHF 5.0 billion in revenue, thanks partly to the incredible team of approximately 43,000 employees worldwide. We are proud to say that SBG has been an instrumental part of these results, as we have carefully recruited appropriate IT positions for them since early 2022.
SiGMA Group is a dynamic events and media organization focusing on iGaming, emerging tech, digital health, and affiliate marketing.
The company employs over 150 employees and has offices in Malta, Cyprus, Manila, and Belgrade.
We are proud of our partnership with Sigma which began in early 2022. We manage a team of 25 skilled professionals, including IT and marketing positions such as Website Project Managers, QA positions, Copywriters, SEO Specialists, Product Designers, Digital Directors, and more. We look forward to continuing this successful partnership and providing unparalleled service and excellence to SIGMA clients.
Outsourcing with us isn’t just a decision—it’s a strategic move to scale your business and elevate your brand’s reputation. Here are some compelling reasons why our services are essential for your business:
By choosing to outsource your customer support center with us, businesses can be confident of providing top-tier service. Our 24/7 support, combined with multi-lingual agents, ensures that every customer interaction enhances your brand’s image.
Starting is simple. A call is scheduled to delve into your business requirements, brand values, and goals. Following this, our team prepares a tailored financial offer. Reach out to our sales rep for a bespoke solution fitting your needs.
Drawing from our profound experience in the realm of outsourcing, especially in technical support and E-commerce support, we’ve refined our processes to empower companies to scale at an unmatched pace. In under two weeks, companies can seamlessly integrate a proficient individual or a whole team, adept at managing a diverse range of customer channels, including technical support needs. With our seasoned outsourced professionals driving the operations, you reap the rewards of our unparalleled expertise and swift efficiency. Moreover, we address all legal dimensions, offering a smooth transition, and enabling companies to harness the full potential of E-commerce support and technical support through outsourcing with our assistance.
Through our extensive experience in the realm of outsourcing, we’ve honed our solutions to be both flexible and efficient. Recognizing the diverse needs of different companies, we’ve crafted pricing models that are tailored for each business. This ensures that when you opt for our outsourced services, you’re not just getting effectiveness, but also cost-efficiency. With our help, outsourcing becomes a strategic advantage for companies looking to elevate their customer support.
When it comes to outsourcing, the experience and capabilities of the company you choose play a pivotal role. Trust us to be at the forefront of this. Our expansive 3000 square meter office space is designed with outsourced agents in mind, especially those specializing in technical support and E-commerce support, ensuring they have the environment to thrive. Each station is fully equipped, reflecting our vast experience in catering to the needs of companies seeking outsourcing solutions. This setup helps agents to zero in on delivering impeccable service, further enhancing the outsourcing experience for all involved.
Simplify your business growth with our outsourcing solutions! Book a meeting with our sales representative and let’s talk about your business needs!