Menu
Your business can provide exceptional service to your customers 24/7, ensuring their needs are met, and their satisfaction is guaranteed!
Our customer support makes your customers feel heard, understood, and valued, and their concerns are addressed promptly and effectively.
Did you know that 89% of consumers are more likely to make another purchase after a positive customer service experience?
Suppose you’re looking for ways to improve your customer service and build solid and lasting relationships with your clients; consider outsourcing your customer support tasks to a dedicated team of professionals like ours. The outsourced customer support team is committed to providing fast and effective solutions that meet your customers’ needs, leading to higher satisfaction rates and better brand loyalty.
By outsourcing your customer support, you can free up valuable time and resources, enabling you to focus on other critical aspects of your business.
With our outsourced solutions, you can elevate your customer service and take your business to new heights.
Exceptional customer support outsourced with ease.
Our customer support team understands the importance of your customers and how they feel. We are dedicated to providing tailored solutions that meet your unique business needs. With our proven track record of success, you can rest assured that your business is in good hands. You can enhance your reputation, increase customer loyalty, and ultimately drive business growth by providing outstanding customer support. We leverage the latest sales tools and technologies to ensure we deliver results exceeding your expectations. Partnering with us allows you to focus on other aspects of your business while we handle your customer support needs. Let us help you take your business to new heights with our exceptional customer support positions; contact us today to get started!
High-quality calls make sure your customers stay with you forever. We offer a set of support services to make sure your customers get all the support they need.
Just telling someone we are happy to have you and welcome you to our company differentiates you from others who care less about customers.
Any client difficulty or need for assistance must be resolved smoothly. This is the ideal way for you to show them that you care.
Your crucial value to the business is receiving a customer who knows what he wants.
Sometimes just asking clients how they are feeling and if they are happy with the services they are getting is more than enough.
Every business makes mistakes, and all companies have flaws. You must afford the service to handle them properly to maintain your reputation.
Not everyone should be your client; we make sure that all the paperwork is legally complied with KYC and give clients approval according to regulatory requirements.
Upon compliance, we must ensure clients are onboarded and given first-hand experience with product usage.
In today’s business, data is critical for growth. Our support team will make calls to collect more information so we can segment clients and find gaps to give more value to your business. Exact numbers and statistics will help you to make better decisions.
If we provide a complete analysis of potential purchases, your customers will have a clear view of what is the perfect match for them. They will love the service of us helping them find the right fit for their needs.
Some platforms need tutorials, webinars, and academies for usage. This service includes booking sessions with customers and ensuring they understand and connect to the more complex products long term.
Just telling someone we are happy to have you and welcome to our company, differentiates you from others who care less about customers.
Any client difficulty or need for assistance must be resolved smoothly. This is the ideal way for you to show them that you care.
Receiving a customer who knows what he wants is your key value to business.
Sometimes just asking clients how are they feeling and if they are happy with the services they are getting, is more than enough.
Every business makes mistakes and all companies have flaws. You must afford the service to handle them properly in order to keep your reputation high.
Not everyone should be your client, we make sure that legally all the paperwork is complied with KYC as well as give approval to clients according to regulatory requirements.
Upon compliance we need to make sure clients are onboarded and given first hand experience on product usage.
In today’s business data is key for growth. Our support team will make calls to collect more information so we can segment clients and find gaps to give more value to your business. Or you need someone to analyze the product your customers use to make sure they get the full experience. Exact numbers and statistics will help you to make better decisions.
If we provide the full analysis of potential purchases, your customers will have a clear view of what is the perfect match for them. They will love the service of us helping them find the right fit for their needs.
Some platforms need tutorials, webinars and academy for usage. This service includes booking sessions with customers and making sure they understand and connect to the more complex products long term.
At Silver Bell Group, we offer our clients a full outsourcing working model. This means you can hire one person or an entire team of professionals to handle your business needs. We take care of all the management, facilities, and legal responsibilities, allowing you to focus on your core business activities. Our team of experts is equipped with the latest technology and tools to deliver high-quality results. With our full outsourcing model, you can save time and money on hiring, training, and managing an in-house team. You matter, and that’s why we take pride in our personalized approach. We ensure that we understand your business needs to deliver what you need.
Let us be your trusted partner and support you in your business growth!
Our partnership will start by scheduling a call with you to understand your business requirements and goals. Based on all the information, we will prepare a customized proposal with a scope of work, pricing, and other relevant details. The proposal will also highlight the benefits of outsourcing customer support services, such as increased productivity and cost savings.
Once we sign the Agreement, our HR department will start with the screening and recruitment process, so we can set up a team of customer support experts who will work on your project. Once we get a pool of qualified candidates, we will present them to you for review. You would be able to interview and evaluate the candidates in the last round to determine if they are a good fit for your business. This way, you get the final call on whether they fit your corporate culture.
Once you get your dedicated Belgrade team who works exclusively for you, we will start the onboarding process. This would include setting up their office and workspace, providing necessary equipment or tools, and ensuring they receive the required training.
The customer support team will execute the project as per the agreed-upon SLA. We are keeping you updated with all the necessary information at every step of the process/project since you have a designated project manager explicitly working for your business/project.
If needed, we will provide additional training for the newly recruited customer support team. This training will include product knowledge, sales techniques, and other relevant skills. We will ensure that the customer support agents team is equipped with the tools and resources necessary to succeed in the industry in which you operate.
Each project has a project manager from our side who ensures everything runs smoothly in the office. He is your single point of contact, overseeing the project, so you can rest assured that all your requirements will be met and you will receive regular updates on the progress of your project.
HONOR is a leading global provider of innovative smart devices. Their commitment to quality and service is unwavering as they strive to become a global icon in the tech industry.
As big as they are, Honor company is searching for ways to make their operations as smooth as possible. We have set up a team that ensures their accounting process is streamlined straightforwardly.
For Honor, we cover many countries, including Germany, Spain, Italy, Finland, Serbia, the UK, France, and the Netherlands. We are proud to have been cooperating since October 2022, and we look forward to continuing this successful partnership.
Sibur is a leading petrochemical company that produces high-quality petroleum derivatives, such as polypropylene, polyethylene, PVC, and more. Their commitment to excellence has made them the most extensive integrated company in the industry.
We expressly set up a team for them to focus on lead generation by qualifying leads from over 100 countries. We contact companies that utilize their products and ensure they meet the requirements for a successful partnership with Sibur. Once qualified, we forward their contact information to our dynamic sales department, which then takes over and provides exceptional service throughout the sales process.
Since our launch in November 2021, we have been dedicated to providing top-quality leads and sales services, and hopefully, we will continue to support their business growth.
As the global leader in airline catering, retail-on-board, and hospitality products and services, Gategroup is dedicated to delivering exceptional operational excellence. With the most extensive catering network in the aviation industry, they proudly serve over 700 million passengers annually across all continents.
In 2019, Gategroup generated CHF 5.0 billion in revenue, thanks partly to the incredible team of approximately 43,000 employees worldwide. We are proud to say that SBG has been an instrumental part of these results, as we have carefully recruited appropriate IT positions for them since early 2022.
SiGMA Group is a dynamic events and media organization focusing on iGaming, emerging tech, digital health, and affiliate marketing.
The company employs over 150 employees and has offices in Malta, Cyprus, Manila, and Belgrade.
We are proud of our partnership with Sigma which began in early 2022. We manage a team of 25 skilled professionals, including IT and marketing positions such as Website Project Managers, QA positions, Copywriters, SEO Specialists, Product Designers, Digital Directors, and more. We look forward to continuing this successful partnership and providing unparalleled service and excellence to SIGMA clients.
You should outsource your customer support services with us for several reasons. Take a look at just a few crucial ones:
By outsourcing your customer support services with us, you can be assured that your customers will receive prompt, professional, and reliable support in their preferred language. Our 24/7 support ensures your customers can reach us anytime, day or night. With a dedicated project manager overseeing your project, you will receive regular updates on the progress of your project.
Easy! Our partnership will start by scheduling a call with you to understand your business requirements and goals. We will prepare a customized financial offer based on all the information. Call our Sales rep and find out more based on your specific needs.
In less than two weeks, you can have a working individual or a team set up expressly for you, with all legal aspects covered.
We offer flexible pricing options that can be tailored to your specific needs, and we are committed to providing personalized service and building long-term relationships with our clients.
Our company is fully responsible for facilitating all your people involved in projects. That said, we have office space facilities of almost 3000 square meters. We fully equip all of the offices.
Simplify your business growth with our outsourcing solutions! Book a meeting with our sales representative and let’s talk about your business needs!