We support students and educators with enrollment, tech troubleshooting, and real-time course assistance streamlined through outsourcing education.
We support students and educators with enrollment, tech troubleshooting, and real-time course assistance streamlined through outsourcing education.
EdTech platforms demand clarity, responsiveness, and human-centric support. When these are lacking, it leads to missed sessions and low engagement. With the right EdTech outsourcing partner, platforms can scale support while improving student and educator satisfaction.
Assist learners and guardians with platform navigation, class access, and account info in their preferred language.
Manage class bookings, reschedules, and reminders for live or 1:1 sessions.
Guide users through registration, login, and profile setup across devices.
Resolve issues with learning platforms, virtual classrooms, and course media.
Handle payment questions, access issues, and refund processing quickly.
Track participation, gather learner feedback, and re-activate inactive students.
Help families set up accounts, explore features and get ready for their first session.
Guide students or parents through choosing the right tutor based on subject, style and availability.
Ensure students can join sessions easily with clear instructions and real-time tech support.
Check in after lessons, share summaries and encourage students to stay consistent.
Reach out to students who miss sessions and help them rejoin their learning flow.
Collect reviews, share progress insights and promote referral or loyalty incentives.
We recommend Human + Calendar Support for class-driven platforms with high user interaction.
Building the right outsourcing solutions for education means more than just adding agents. It’s about creating a support team that understands your platform, mirrors your tone, and enhances the learning journey. From journey mapping to feedback loops, we tailor every step to feel in-house.
Define learner touchpoints, support needs, and platform engagement flows.
Connect learning tools and user databases for real-time support and tracking.
Prepare support teams through roleplays based on real tutoring and tech scenarios.
Go live with oversight on sessions, learner activity, and support escalations.
Improve service quality through educator input and regular performance audits.
Refine processes based on local feedback, adoption rates, and usage patterns.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead, with practical advice, proven strategies, and trends to watch across sales, support, and CX.
If you’re running an ecommerce or retail business in 2025, you’re probably feeling the pressure to be everywhere at once....
Every month, we take a moment to sit down with our CEO, Marko Dubočanin, and ask him one simple question....
Europe remains one of the most attractive markets for global companies considering market entry in 2025. With over 450 million...
Onboarding, parent/student support, tutor scheduling, live session help, billing, platform access, multilingual CX, and retention.
Yes. We support Moodle, Canvas, proprietary LMS, Zoom, Google Classroom, and integrations.
Yes. Our agents cover 25+ languages across EMEA, LATAM, and Asia.
Yes. We provide 24/7 coverage to Absolutely. We deploy surge-capable teams and prioritize tutor-student availability.ensure you never miss a lead.
Yes. We use reminders, live rebooking, and follow-ups to improve attendance and loyalty.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
