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In a world where customer support is often reduced to metrics and dashboards, Jelena Lačnjevac challenges us to look deeper....

Every month, we take a moment to sit down with our CEO, Marko Dubočanin, and ask him one simple question....

For years, ecommerce outsourcing has been viewed through a narrow lens: a tactical move to trim expenses. Cut labor costs....

As ecommerce continues to surge, online retailers and brick-and-click businesses face increasing pressure to scale operations, meet rising customer expectations,...

What does it really mean to grow with the company? For some, it’s a career path. For others, it’s a...

When a collaboration isn’t driven by contracts but by shared values, mutual trust, and a relentless focus on impact, it...

As a travel business owner, you’ve probably asked yourself: “Should I outsource my customer support or sales team?” With tight...

In today’s competitive travel industry, customer experience is just as important as price and destination. Travelers expect instant answers, personalized...

In the ever-evolving BPO industry, traditional leadership no longer cuts it. To build teams that thrive, leaders must listen, adapt,...

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