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When you hear the phrase “iron friendship,” what comes to mind? For many, it evokes a sense of trust, loyalty,...

Let’s be honest: outsourcing still gets a bad rap in some circles. Ask several of the ecommerce giants what they...

Shopping isn’t what it used to be. Someone might spot a product on social media, check it out in a...

In today’s fast-changing business world, Human Resources is no longer just about processes or policies. It’s about people, their growth,...

Today’s hospitality industry is fast paced. Guests no longer settle for the basics. They expect more: faster service, personalized interactions,...

In a world where customer support is often reduced to metrics and dashboards, Jelena Lačnjevac challenges us to look deeper....

Every month, we take a moment to sit down with our CEO, Marko Dubočanin, and ask him one simple question....

For years, ecommerce outsourcing has been viewed through a narrow lens: a tactical move to trim expenses. Cut labor costs....

As ecommerce continues to surge, online retailers and brick-and-click businesses face increasing pressure to scale operations, meet rising customer expectations,...

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