6 Common Myths About Ecommerce Call Center Outsourcing – Debunked
Let’s be honest: outsourcing still gets a bad rap in some circles. Ask several of the ecommerce giants what they think about outsourcing, and you’ll get wildly different answers. Some say it’s the secret weapon behind their fast, cost-effective growth. Others assume it leads to robotic responses, lost control, and angry customers. Why the disconnect? […]
Top 5 Features of Great Omnichannel Retail Solutions
Shopping isn’t what it used to be. Someone might spot a product on social media, check it out in a store, buy it later on their laptop, and then reach out through live chat with a question. It all feels like one continuous experience, and that’s exactly what they expect. Being present on different platforms […]
What HR Really Means? And Why It Changed Everything For Me – Interview with Milica Devetaković
In today’s fast-changing business world, Human Resources is no longer just about processes or policies. It’s about people, their growth, well-being, and ability to thrive at work. Few professionals bring that people-first mindset to life quite like Milica Devetaković Ćukić, who recently joined Silver Bell Group as our new HR leader. With experience across multiple […]
Optimizing Guest Experience with Hospitality Outsourcing
Today’s hospitality industry is fast paced. Guests no longer settle for the basics. They expect more: faster service, personalized interactions, spotless environments, and consistency at everything. It doesn’t matter if it’s a small family led hotel or a luxury resort, today’s guests expect top-tier service across the board. So how do hospitality brands keep up […]
Elevating CX: Measuring Success Beyond AHT, CSAT, and NPS – Interview with Jelena Lačnjevac
In a world where customer support is often reduced to metrics and dashboards, Jelena Lačnjevac challenges us to look deeper. As a leader dedicated to reshaping the meaning of “great service,” she believes that behind every ticket, every CSAT score, and every call log, there’s a story worth listening to, and learning from. In this […]
Talk with the CEO – What Does the Future of Customer Support Look Like?
Every month, we take a moment to sit down with our CEO, Marko Dubočanin, and ask him one simple question. The goal? To openly share how we think about the future of our industry, our company, and the relationships we build with our clients. This series isn’t about long speeches or corporate reports. It’s a […]
The True ROI of Ecommerce Outsourcing: More Than Just Cost Savings
For years, ecommerce outsourcing has been viewed through a narrow lens: a tactical move to trim expenses. Cut labor costs. Move operations offshore. Get more done for less. But that narrative is outdated. Today, leading ecommerce brands are leveraging outsourcing not just to save but to scale. To serve global customers. To increase retention and […]
Top 5 Benefits of Outsourcing in Retail
As ecommerce continues to surge, online retailers and brick-and-click businesses face increasing pressure to scale operations, meet rising customer expectations, and manage complex logistics. For many, the solution lies in outsourcing in retail, a strategic approach that offers far more than cost savings. Understanding the Modern Retail Landscape Retail has become a 24/7 game. Consumers […]
What Does It Look Like to Grow With the Company? – Interview with Miloš Kosanovic
What does it really mean to grow with the company? For some, it’s a career path. For others, it’s a mindset. At Silver Bell Group, it’s a bit of both. In this interview, Milos Kosanovic reflects on nearly a decade of personal and professional evolution within our organization. From frontline sales to senior leadership, he […]
From Partnership to One Team: How Intelisale & Silver Bell Group Redefined Collaboration
When a collaboration isn’t driven by contracts but by shared values, mutual trust, and a relentless focus on impact, it shows. Over the past two years, Silver Bell Group and Intelisale have built more than just a business relationship. Together, we’ve shaped a joint approach to customer experience, team integration, and growth that feels less […]