We deliver multilingual healthcare support, live video CX, and appointment coordination for clinics, providers, and telehealth platforms.
As healthcare evolves digitally, providers face growing expectations around accessibility, empathy, and HIPAA-compliant operations—without increasing internal load.
Support patients with appointment info, directions, and service questions in their native language.
Manage bookings, reschedules, and patient reminders with precision.
Assist patients face-to-face with digital check-ins, navigation, and care instructions.
Guide patients through EHR access, telehealth setup, and digital form submissions.
Clarify coverage details, co-pays, and help resolve claim-related concerns.
Gather patient input and ensure continued satisfaction after their visit.
Guide patients through first-time setup, forms and what to expect.
Support patients with coverage checks, claim submissions and questions.
Book, reschedule or cancel appointments with clarity and care.
Assist patients before, during and after their virtual or in-person visit.
Share results and answer follow-up questions with empathy and accuracy.
Gather patient feedback and create follow-up touchpoints that build trust.
For healthcare, we recommend Human + Video CX to deliver empathy, compliance, and clarity in patient communication.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Align on HIPAA, workflows, and patient experience goals.
Certified agents are selected and trained for compliant support.
Connect your tools for seamless scheduling, access, and updates.
Support launches with agents ready to assist patients from day one.
Monitor quality, accuracy, and response times with ongoing reports.
Refine operations based on patient feedback and performance data.
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Yes. All workflows are designed for HIPAA compliance, including agent training, data access control, and secure system usage.
We handle appointment scheduling, portal support, insurance questions, video CX, patient onboarding, claims, and post-visit assistance.
Absolutely. We support over 25 languages and adapt tone for sensitive medical interactions.
Yes. We support EHRs, CRMs, and platforms like Epic, Athena, SimplePractice, and more.
We offer 24/7 support options with response times under 60 seconds for critical inquiries.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
