Outsource your customer care with our multilingual customer support outsourcing teams delivering exceptional experiences around the clock.
By taking on critical tasks such as customer care, we clear the path so you can lead your business forward.
Go global without losing the personal touch — our support speaks your customers’ language.
Backed by industry expertise, we deliver BPO customer support solutions that align with your customers expectations.
We work within your systems, integrating effortlessly with your CRM and tools.
Rapidly deploy trained, high-performing teams tailored to your business needs.
Pleasant and meaningful customer experiences that drive satisfaction and long-term loyalty.
With access to expertise and experience we outsource, you can rest easy knowing you’re in the hands of skilled professionals who free up valuable time and resources.
Browse our wide range of customer support outsourcing services created to support businesses of all sizes with scalable, human-centered service.
Whether you need a single expert or a full team for your project, we deliver fitting services, resources, and timeframes for your business.
We don’t just work for leading brands, we work with them, building long-term partnerships across key industries to deliver exceptional service experiences.
We are good at earning your trust and keeping it.
Our strongest partnerships are often the quietest ones. Built on consistency and discretion, they speak for themselves and reflect our capabilities.
“Working with Silver Bell Group has been a real pleasure. Their smart, responsive team anticipated our needs and helped us expand our reach and deliver greater success for our clients.”
Andrew Hein
Partner, Crown Point Advisors LLC
“SBG took time to understand our needs and offered strong outsourcing solutions. Their expertise made them the perfect partner for all our support requirements.”
Stefan Popovski
Chief of Partnerships, Markelitics
“SBG helped us scale quickly with top-tier teams and zero recruitment hassle. Their support improved our operations and reduced costs. Highly recommended.”
Francesco Ceccarini
Chief Commercial Officer, Sky Ground
“SBG has been instrumental in growing our international presence. From hiring IT teams to long-term support, they’ve been professional and reliable throughout.”
Eman Pulis
Founder, SiGMA Group
Reservation handling, itinerary support, and VIP assistance — in real time, worldwide.
24/7 multilingual order support, returns, and CX for growing DTC brands and enterprise platforms.
Multilingual learner support, enrollment management, and LMS troubleshooting at scale.
Secure customer onboarding, KYC support, and multilingual account services that meet compliance standards.
HIPAA-compliant patient support, appointment coordination, and post-care follow-up in multiple languages.
Appointment scheduling, lead qualification, and remote property presentation.
Quote handling, job scheduling, and customer communication optimized for fast-moving operations.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead with practical advice, proven strategies, and trends to watch across sales, support, and CX.
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From onboarding to optimization, see how reliable, scalable, and human-centered support ensures customer satisfaction.
We identify your support needs, goals, and key challenges.
Your team is built and trained to match your brand and workflows.
We plug into your platforms for smooth day-to-day operations.
Your support goes live and ready to deliver from day one.
We track performance and optimize continuously.
We scale with you — across channels, regions, and volume.
Typically, we can launch your customer support operations within 2–4 weeks. This timeline includes understanding your business needs, selecting and training dedicated agents, and integrating with your existing systems.
We offer comprehensive support in over 25 languages, including English, German, French, Spanish, Italian, Portuguese, Arabic, Chinese, and many more. Our multilingual capabilities allow us to provide truly global coverage.
Absolutely. We seamlessly integrate with major CRM and helpdesk platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, and more. Our team ensures a smooth integration process to keep your workflows uninterrupted.
Quality and consistency are maintained through rigorous training, ongoing performance monitoring, regular quality checks, and client feedback loops. Our quality assurance specialists regularly review interactions to guarantee high standards and continuous improvement.
We have deep expertise in sectors including Travel & Hospitality, Retail & Ecommerce, SaaS & Technology, Healthcare, Finance, Real Estate, and Logistics. Each industry is supported by specialized agents familiar with sector-specific challenges and customer expectations.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
