Humanize your digital customer interactions with personalized face-to-face video support that boost engagement and customer loyalty
By taking on critical tasks such as customer care, we clear the path so you can lead your business forward.
Building lasting relationships through consistent, reliable support experiences.
From product demos to quick resolutions, live video adds warmth and clarity to every interaction.
Fast, effective problem-solving that keeps customers satisfied and engaged.
Deliver unified support across voice, chat, email, and social — all from one streamlined system.
Customers stay longer and spend more when support is personal and consistently excellent.
With access to expertise and experience we outsource, you can rest easy knowing you’re in the hands of skilled professionals who free up valuable time and resources.
Find out why.
Browse through our range of business process outsourcing services, each created to support businesses of all sizes.
Whether you need a single expert or a full team for your project, we deliver fitting services, resources, and timeframes for your business.
Every industry is different, so we made sure our video CX solutions are tailored to match the unique needs of your sector.
We help you create real, personal connections through scalable, secure, and multilingual video experiences that fit seamlessly into your customer journey.
“Working with Silver Bell Group has been a real pleasure. Their smart, responsive team anticipated our needs and helped us expand our reach and deliver greater success for our clients.”
Andrew Hein
Partner, Crown Point Advisors LLC
“SBG took time to understand our needs and offered strong outsourcing solutions. Their expertise made them the perfect partner for all our support requirements.”
Stefan Popovski
Chief of Partnerships, Markelitics
“SBG helped us scale quickly with top-tier teams and zero recruitment hassle. Their support improved our operations and reduced costs. Highly recommended.”
Francesco Ceccarini
Chief Commercial Officer, Sky Ground
“SBG has been instrumental in growing our international presence. From hiring IT teams to long-term support, they’ve been professional and reliable throughout.”
Eman Pulis
Founder, SiGMA Group
Engage shoppers with live, personalized product demos that drive confidence and conversions.
Deliver secure, one-on-one video consultations that build trust and boost client retention.
Connect patients with providers through compliant, face-to-face virtual care experiences.
Offer real-time, personalized travel assistance that enhances the customer journey.
Simplify complex onboarding with live video walkthroughs that accelerate adoption.
Bring properties to life with immersive, guided video tours — anytime, anywhere.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead — with practical advice, proven strategies, and trends to watch across sales, support, and CX.
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Build real connections with customers through face-to-face video support. From faster resolutions to more personal service, our solutions are designed to enchance every interaction and fit effortlessly into your workflow.
We align on your goals, customer journey, and CX opportunities.
Our tech team connects your site, tools, and workflows.
We staff and prep the right agents — trained to engage, convert, and represent your brand.
Your live video support goes live — embedded, branded, and fully operational.
We track KPIs like response times, engagement, and conversion.
We evolve with your needs, adding languages, hours, and use cases as you grow.
Video CX (Customer Experience) is a specialized customer support solution designed to deliver personalized, face-to-face digital interactions that significantly enhance customer engagement and satisfaction. Unlike standard video conferencing, which primarily facilitates meetings, Video CX is deeply integrated into your customer service workflows, offering tailored experiences to solve customer issues, drive sales, and build lasting relationships.
Security is a top priority. Our Video CX solution complies fully with industry-leading standards, employing end-to-end encryption, GDPR compliance, and robust data protection protocols to ensure every interaction remains confidential and secure.
Yes—our Video CX platform integrates seamlessly with most CRM, helpdesk, and customer service platforms, including Salesforce, Zendesk, HubSpot, and custom-built solutions. This ensures smooth data flow and cohesive customer experiences.
We support Video CX interactions globally, covering over 25 languages, including English, German, French, Spanish, Italian, Portuguese, Arabic, and Chinese. Our multilingual specialists are trained to deliver localized, culturally-aware experiences worldwide.
Typically, we can have your customized Video CX solution up and running within 3–4 weeks. This includes initial discovery, technical integration, agent training, and comprehensive testing to ensure a flawless launch.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
