11 Staff Augmentation Best Practices | 2023. Guide

11 Staff Augmentation Best Practices | 2023. Guide

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By SilverBell Group
SBG Knowledge hub, knowledge is power and we are sharing it with you

In a rapidly evolving business landscape, staying competitive is not just a goal; it’s a necessity. To achieve this, organizations are continually exploring ways to optimize their operations and workforce. One such strategy that has gained significant traction in recent years is staff augmentation. In this article, we will delve into the realm of staff augmentation services and unveil 11 best practices that will empower your business in 2023.


  1. What Does Exactly Mean Staff Augmentation?
  2. Why Should You Augment Your Staff?
  3. What Are Best Practices When It Comes to Staff Augmentation?
  4. Which Staff Can Be Augmented in Your Business?
  5. How Does Staff Augmentation Compare to Other Services?
  6. Conclusion
  7. How to Augment Staff Correctly in 2023
  8. Frequently Asked Questions (FAQ)

In this comprehensive guide, we will explore the concept of staff augmentation, why it’s essential for your business, and delve into 11 best practices to make the most of this strategy in 2023. Whether you’re a seasoned professional or new to the concept, there’s valuable insight here for you.

We will also learn what staff augmentation really is, how it is best used for your business, the difference between Outsourcing vs Staff Augmentation and much more information needed for those who want to incorporate it in their own company. When you are done reading this article, be sure that you will know how to incorporate staff augmentation in the right way, advancing your projects and work to a completely new level with expertise implemented in your teams.

Having the access to the optimal workforce is essential for this process, so it does not cost you more than needed, without the benefits it provides. Avoiding scenarios like this happening, we will explore main benefits and processes of staff augmentation. In the world  where project management is one of the most important skill sets, IT services like software development and solutions are at an all-time high, you will need to have all the advantages for every single project, to stay ahead of competition.

What Does Exactly Mean Staff Augmentation?

At its core, staff augmentation is the strategic outsourcing of specific tasks or roles, usually for one project at a time, within your organization to external experts or teams. It’s a flexible approach that allows you to scale your workforce up or down as needed without the long-term commitment of hiring full-time employees. This practice not only reduces costs but also brings specialized skills into your organization’s fold. In 2023, staff augmentation is more than a trend; it’s a game-changer for businesses aiming for agility and expertise.

While it is still a new process, many companies are turning to staff augmentation rather than traditional outsourcing in 2023, saving time and cutting costs in the long run. Although hiring a new team takes time, it is well worth it when you put the numbers on paper in a few years or even months in some cases.

For example, if you have a business that is mainly in IT development, there might come a project, or more than one that your team is not able to execute on their own. In this case, staff augmentation is a great model to implement for quick but reliable solutions.

Why Should You Augment Your Staff?

Benefit #1: Enhanced Scalability

With staff augmentation, your organization gains the ability to swiftly adapt to changing market conditions. Whether you need additional support during peak seasons or to downsize during lean periods, the flexibility it offers ensures that you’re always operating at optimal capacity.

Management also has less problems since it is not a new agency (or new staff in the agency) on every project, but still maintains flexibility and synergy with the current teams you have in the company, ensuring development on staff eith every single successful project.

Benefit #2: Access to Specialized Skills

In today’s competitive landscape, having the right expertise can make all the difference. Augmenting your staff allows you to tap into a pool of professionals with specialized skills that might not be readily available within your existing team.

Having additional talent on your disposal at all times, will ensure that you are up to date and in front of your competitors on upcoming and current projects. Workforce that is objective oriented, while having the skills needed to fill the gaps of your in-house teams.

For example, staffing up your IT team with a certain number of experts in software development can level up the success of the project on a whole new level.

Why Should You Augment Your Staff?

Benefit #3: Cost-Efficiency

Traditional hiring processes can be time-consuming and costly. Staff augmentation offers a cost-effective alternative by eliminating the need for recruitment, training, and employee benefits, allowing you to allocate resources more efficiently.

While the budget might be the first thing that comes to mind when thinking about cost-efficiency, the time of your employees is what suffers the most. Having the management team develop a whole hiring process for the new in-house team can be a time-expensive task. Losing precious time on educating and training the new in-house team that could fall apart or leave in a few months creates a problem for the company, leaving it a step behind the competitors. 

What Are Best Practices When It Comes to Staff Augmentation?

There are a few ways that you can optimize the process of staff augmentation and this is the list of questions/ steps that you should go through to ensure that you are making all the right decisions in this process.

BP #1: Clearly Defined Objectives

Before embarking on staff augmentation, define your goals and objectives. Having a clear understanding of what you want to achieve will help you choose the right skills and resources.

Team of experts will do wonders for your company, but only if they have clear goals, KPIs and purposes. Communication is the key here, make sure that management brings people with the right motivation and willing to follow the rules of the new workspace.

What Are Best Practices When It Comes to Staff Augmentation?

BP #2: Strategic Planning

Plan your staff augmentation strategy carefully. Identify which roles or tasks need augmentation and establish a timeline for implementation.

Upper management plays a key role in planning the implementation of augmented staff and their roles, as well as use of their time and resources. Effective use of the workforce brought through augmentation is essential for optimal performance of the team and the whole company.

BP #3: Thorough Evaluation

Choose your staff augmentation partners wisely. Evaluate potential candidates based on their experience, skills, and track record to ensure a seamless integration into your organization.

In the year 2023, having the best possible team that works together is far more effective than pure, traditional outsourcing. Flexibility that is brought through this way of hiring is far more superior to in-house teams since they bring new ways of thinking, ideas and overall creativity from previous projects, clients.

BP #4: Effective Communication

Maintain open and transparent communication channels with your augmented staff. Clear communication fosters collaboration and ensures everyone is aligned with your objectives.

Although staffing through augmentation can help with the development of the in-house teams, without the right connection and communication with the augmented staff, there is a lower chance of the success of the project. This is why communication is key when choosing this model.

BP #5: Performance Metrics

Set key performance indicators (KPIs) to track the progress and impact of your augmented staff. Regularly assess their performance to make informed decisions. Hiring process should include communicating these metrics to potential staff, since not all companies need the same efficiency in all fields.

With the evolution of technology, especially AI software and cloud software, tracking KPIs and communicating them properly is not a hard task.

BP #6: Data Security

Prioritize data security when working with augmented staff, especially if they have access to sensitive information. Implement robust security software to safeguard your organization’s data.

The project they are working on is at risk if the augmented staff breach security protocols, for example if they share classified information about the technology being used for a certain project or software codes. Make security a priority if you are working on a project that containts sensitive information.

BP #7: Legal Compliance

Ensure that your staff augmentation arrangements comply with all legal and regulatory requirements. Consult with legal experts if necessary to avoid any potential pitfalls.

BP #8: Training and Onboarding

Provide adequate training and onboarding for your augmented staff to ensure they are well-equipped to contribute effectively to your organization. Onboarded talent should have all the attention from higher-ups for potential changes and optimizations of training, based on their feedback, if necessary.

BP #9: Continuous Improvement

Continuously evaluate and refine your staff augmentation strategy. Adapt to changing business needs and emerging technologies to stay ahead of the curve. Although they are hired professionals who are there to level-up teams of companies that they join, augmented staff needs to be constantly reevaluated, to ensure their growth with the team.

Continuous Improvement

BP #10: Employee Integration

Foster a culture of inclusivity by integrating augmented staff seamlessly into your existing team. Promote collaboration and mutual support. Having onboarded staff join projects midway is something that you should not strive for as a business owner, but rather slower implementation. Specific services that they provide are there to fill gaps in your team, but not being there from the start of the projects can lead to miscommunication and possible conflicts in the team, so try avoiding that if possible.

BP #11: Exit Strategy

Have a well-defined exit strategy in place for augmented staff. Whether it’s project completion or changes in business direction, ensure a smooth transition. When the project is done and the services that the augmented team provided are no longer needed, having an exit strategy will be a big relief.

Which Staff Can Be Augmented in Your Business?

The roles and functions that can be augmented vary depending on your industry and business needs. Common areas for staff augmentation include IT services, customer support, marketing, and project management. Evaluate your specific requirements to determine which staff members can benefit from augmentation.

How Does Staff Augmentation Compare to Other Services?

When considering workforce optimization, it’s essential to understand how staff augmentation compares to other services like consulting or outsourcing. Each approach has its advantages and drawbacks, and the choice depends on your organization’s unique needs.

People often confuse staff augmentation with managed services, like outsourcing, explained in short and simple terms, outsourcing is hiring outside talent for, usually, shorter periods of time to work on certain project or projects, without any hiring process or implementation in the company. You can read more on the in-depth comparison in our article: Staff Augmentation vs. Managed Services.

While on the other hand some people tend to misuse terms augmentation and consulting, and while it could be similar, staff augmentation is far more superior to traditional consulting. Help from the consulting can not be compared to help and expertise from a team of professionals that actually become your employees and share values of your company. If you would like to read more, this is an informative article comparing Staff Augmentation vs. Consulting.


In 2023, staff augmentation is not just a strategy; it’s a strategic imperative. It empowers businesses to scale, access specialized skills, and optimize costs efficiently. By following the best practices outlined in this guide, you can harness the full potential of staff augmentation to elevate your organization’s performance.

How to Augment Staff Correctly in 2023

Like any other hiring process, having a plan in place on what you want from newcomers will be a key factor in choosing the best fit for your teams. Hiring the right talent to help with the project or projects that you need them for will be a time consuming process. In SilverBell, we have a blueprint which we go by when making decisions about who is the right fit for which company and it has been working flawlessly for years now. By choosing us you leave the worries to us and just enjoy the extra expertise in your company.

Client’s Idea

Our partnership will start by scheduling a call with you to understand your business requirements and goals. Based on all the information, we will prepare a customized proposal with a scope of work, pricing, and other relevant details. The proposal will also highlight the benefits of outsourcing digital marketing positions, such as access to a more incredible talent pool and efficacy in executing your projects while being cost-friendly.

Setting up the right team

Once we sign the Agreement, our HR department will start with the screening and recruitment process, so we can set up a team of marketing experts to work on your project. Once we get a pool of qualified candidates, we will present them to you for review. You would be able to interview and evaluate the candidates in the last round to determine if they are a good fit for your business.

Facilitating and onboarding

Once you get your dedicated Belgrade team who works exclusively for you, we will start the onboarding process. This would include setting up their office and workspace, providing necessary equipment or tools, and ensuring they receive the required training.


The marketing team will execute the project as per the agreed-upon SLA. The team will use various methods to generate leads, including email marketing, social media outreach, cold calling content creation, running PPC campaigns, etc. We are keeping up to date with all the necessary information quickly since you have a designated project manager explicitly working for your business/project.

Maintenance and training

We will provide comprehensive training for the newly recruited marketing team. This training will include product knowledge, sales techniques, and other relevant skills. We will ensure that your freshly established marketing team is equipped with the tools and resources necessary to succeed in the industry in which you operate.

Managing and reporting

As mentioned, each project has from our side project manager who ensures everything runs smoothly in the office. He is your single point of contact, overseeing the project, so you can rest assured that all your requirements will be met and you will receive regular updates on the progress of your project.

In the ever-evolving landscape of 2023, augmenting your workforce effectively is essential to your company’s prosperity. Crafting a well-defined plan to meet your staffing needs is the linchpin of this endeavor. In a world where competition for top talent is fierce, clarity in your hiring objectives is essential.

To stay ahead, in this race involving a combination of staffing, adapting to new technology, software development and reducing costs, adopt a proactive stance by forecasting your staffing requirements in advance, avoiding the pitfalls of last-minute decisions. Harness the power of cutting-edge technologies such as applicant tracking systems and AI-driven screening tools to expedite candidate selection.

While skills are vital, remember that cultural fit can’t be overlooked. A harmonious workplace environment, shaped by shared values and collaborative dynamics, can significantly boost productivity and employee satisfaction.

Embrace diversity as a driver of innovation, and consider partnering with experts like us who offer time-tested blueprints for talent selection, leaving you to relish the enhanced expertise seamlessly integrated into your organization. In this dynamic year, fostering continual learning and development among your augmented talent will ensure they remain adaptable and aligned with your company’s work and goals.

Frequently Asked Questions (FAQ)

Staff augmentation is the strategic outsourcing of specific tasks or roles within your organization to external experts or teams. It provides flexibility, access to specialized skills, and cost-efficiency. External workforce sometimes is a much needed fresh talent that provides help and services to in-house teams and every company can benefit from it.


This work model has been rising in popularity over the years, for a good reason. Costs are lower than the outsourcing, staffing is simpler and the development of the augmented staff as well as the in-house team.

Augmenting your staff offers benefits such as enhanced scalability, access to specialized skills, and cost-efficiency. This model allows your organization to adapt to changing market conditions with agility.

For example, to hire a whole agency of developers can leave a big hole in your budget, while if you choose to hire a few developers to join your IT team on a limited time can help your employees advance their skill sets as well as finish projects earlier from outside expertise.

Best practices for staff augmentation include defining clear objectives, strategic planning, thorough evaluation of candidates, effective communication, setting performance metrics, prioritizing data security, ensuring legal compliance, providing training and onboarding, continuous improvement, employee integration, and having an exit strategy.

The roles and functions that can be augmented vary depending on your industry and business needs. Common areas for staff augmentation include services like  Informations Technology development, software solutions, customer support, marketing, and project management.

Staff augmentation, consulting, and outsourcing are different approaches to workforce optimization. The choice depends on your organization’s unique needs. Explore comparison pages to make an informed decision. talent brought through staff augmentation will most likely work for a longer period of time than agency, but still not as much as employees who work full time.

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