From lead response to tenant helpdesk and multilingual coordination, our real estate BPO services support your business at every touchpoint.
Missed calls and delayed responses are lost deals. A dedicated real estate call center ensures consistent, fast communication that converts interest into action.
Engage new inquiries, qualify prospects, and schedule next steps with agents.
Coordinate showings and virtual walk-throughs across time zones and locations.
Assist clients in multiple languages with questions about listings, pricing, and applications.
Support renters with billing inquiries, service requests, and maintenance coordination.
Manage property listings, update details, and handle backend coordination.
Help clients with contracts, signatures, and document submission.
Respond to listing questions fast and keep potential renters or buyers engaged.
Book property tours, send confirmations and manage calendar changes in real time.
Support applicants with forms, documents and status updates through each step.
Help new tenants organize move-in logistics, keys and final checks.
Resolve maintenance, billing and account questions for your active tenants.
Proactively manage lease renewals and keep satisfied tenants coming back.
We recommend AI for lead triage and Human Agents for tours, leasing, and support.
Scaling with the right partner means more than just filling roles. It’s about building a team that knows your business, speaks your language, and delivers results. From onboarding to optimization, here’s how we make outsourced operations feel in-house.
Connect systems and define how listings, leads, and follow-ups are managed.
Train teams on location details, property types, and brand standards.
Set up structured processes for showings, follow-ups, and conversions.
Launch with clear KPIs and real-time tracking on performance.
Refine messaging, workflows, and routing based on lead quality.
Scale coverage to match seasonal peaks or market shifts locally.
Outsourcing is evolving fast. Our blog, case studies, and expert insights help you stay ahead — with practical advice, proven strategies, and trends to watch across sales, support, and CX.
As global retail continues to evolve in a digital-first world, customer expectations are rising, especially during high-demand periods like Black...
What motivated you to enter the world of sales, and how did you know it was the path you wanted...
In the e-commerce industry, customer expectations are higher than ever. Rapid deliveries, round-the-clock service, and localized support are no longer...
We handle lead response, booking, lease coordination, multilingual support, tenant inquiries, maintenance tickets, and listing updates.
Yes. We support Buildium, AppFolio, Salesforce, HubSpot, Zoho, and more.
Absolutely. Our agents speak 25+ languages and are trained for culturally sensitive communication.
Yes. We provide 24/7 coverage to ensure you never miss a lead.
Yes. We manage calendars, confirmations, rescheduling, and video-tour coordination.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
