We offer multilingual support, outage handling, billing assistance, and service setup as part of our end-to-end energy services BPO for both traditional and clean energy providers.
We offer multilingual support, outage handling, billing assistance, and service setup as part of our end-to-end energy services BPO for both traditional and clean energy providers.
Customers today expect quick responses, real-time updates, and multilingual service, especially during outages or billing issues. Energy and utilities outsourcing helps providers scale support, reduce wait times, and improve the customer experience across every touchpoint.
Proactively inform customers about service interruptions and restoration updates.
Assist with installation, syncing, and usage tracking of smart meters.
Help with payment plans, due dates, billing questions, and account balances.
Support customers in switching plans, updating info, or adding services.
Deliver around-the-clock assistance in multiple languages for utility inquiries.
Guide customers through the setup process for new electricity, gas, or water accounts.
Help new customers choose the right plan and complete their enrollment.
Assist with meter installations, readings, and equipment-related scheduling.
Support customers during outages with updates, troubleshooting, and escalation handling.
Resolve errors, explain charges, and manage billing questions with care.
Answer everyday inquiries about usage, upgrades, and plan details.
Re-engage users with tailored offers and prevent churn through proactive contact.
We recommend Human + AI for energy brands that require both real-time assistance and automated deflection during high volume.
To deliver effective energy BPO, you need a partner who understands the complexity of utility support. From integration to optimization, we build teams that adapt to your systems, meet SLA standards, and feel like a true extension of your operations.
Map out support processes across billing, outages, and service activation.
Connect key platforms for seamless data flow and real-time visibility.
Prepare teams to handle metering, tariff plans, outages, and usage questions.
Launch full-service support across channels — ready for real-time alerts and requests.
Monitor performance metrics and ensure compliance with response standards.
Refine workflows and elevate customer satisfaction through feedback loops.
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Outage alerts, billing support, account updates, multilingual helpdesk, new service activations, smart home guidance, and more.
Yes. We deploy surge-capable teams and use pre-scripted deflection flows with real-time routing.
We support integrations with CRMs, outage dashboards, utility billing platforms, and smart meter networks.
Absolutely. We work with solar brands, EV charger providers, and new-energy startups.
Yes. We operate 24/7 and in 25+ languages, with nearshore teams available.
Book a free consultation and explore how our tailored outsourcing solutions can help you grow faster, serve better, and scale smarter.
Book a meeting with our sales representative and let’s talk about your business needs!
Belgrade Office:
Kneza Mihaila 10,
11000 Belgrade, Serbia
sales@silverbellgroup.com
+381 64 8170090
UK Office:
167-169 Great Portland Street,
5th floor, London, W1W 5PF,
United Kingdom
