Live Reception connects your website visitors with real people at the exact moment intent appears.
Real people, not bots
Real time conversations
Built to convert visitors
A Human Live Chat Service for Your Website
Real people greet visitors, understand intent, and guide conversations forward.
Visitors connect the moment interest appears, not after it fades.
AI supports context and routing. Humans lead the conversation.
Conversations focus on qualification and next steps, not just answers.
Fits into your website and sales process without replacing tools.
A visitor lands on your website and shows intent.
A real human is instantly available. No waiting.
A trained receptionist joins and understands intent.
AI supports context and routing. Humans lead the interaction.
The conversation moves toward qualification or a clear next step.
High intent conversations happen before visitors leave.
With access to expertise and experience we outsource, you can rest easy knowing you’re in the hands of skilled professionals who free up valuable time and resources.
Live Reception connects real human agents with your website visitors at the exact moment intent appears.
No setup complexity. No disruption to your existing flow.
Most websites already use live chat or chatbots.
Visitors still leave without taking action.
Chatbots and traditional live chat follow predefined flows instead of understanding real buying intent.
Visitors receive answers after interest peaks, not at the moment decisions are made.
Conversations stop at answers instead of guiding visitors toward a clear next step.
See how a European boutique hotel group used Live Reception to reduce booking drop offs, increase direct bookings, and deliver instant human support at the exact moment guests needed it.
“Working with Silver Bell Group has been a real pleasure. Their smart, responsive team anticipated our needs and helped us expand our reach and deliver greater success for our clients.”
Andrew Hein
Partner, Crown Point Advisors LLC
“SBG took time to understand our needs and offered strong outsourcing solutions. Their expertise made them the perfect partner for all our support requirements.”
Stefan Popovski
Chief of Partnerships, Markelitics
“SBG helped us scale quickly with top-tier teams and zero recruitment hassle. Their support improved our operations and reduced costs. Highly recommended.”
Francesco Ceccarini
Chief Commercial Officer, Sky Ground
“SBG has been instrumental in growing our international presence. From hiring IT teams to long-term support, they’ve been professional and reliable throughout.”
Eman Pulis
Founder, SiGMA Group
“Silver Bell’s HR team quickly understood our hiring needs and delivered exceptional candidates. Their strategic thinking and dedication made them an invaluable partner in building and scaling our team.”
Mike Dimkovski
General Manager, Bower & Octant Engineering Consultancy
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Live Reception is a real human agent who appears directly on your website and connects with visitors through instant video. No apps, no accounts, no waiting — users click, choose an agent, and the conversation starts immediately.
It’s 100% human. Live Reception is not a chatbot. A trained human agent greets your visitors, answers questions in real time, and guides them toward the next step (booking, sales, support, onboarding…).
Integration takes under 5 minutes. You simply add one script to your website (similar to adding Google Tag or a chat widget), and Live Reception is ready to use.
Both options work:
Your internal team can log in as Live Reception agents.
Or our multilingual agents can take over the calls for you.
You can switch or combine both anytime.
We’d love to hear from you! Whether you have a question about our services or want to discuss how we can help you achieve your business goals, don’t hesitate to reach out to us.
Our team is always ready to assist you with any inquiries you may have.
