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What happens when luxury meets the limits of a broken support model? That was the reality facing a high-end hospitality brand expanding across Europe and...
Imagine your customer is about to check out on your website. They have a full cart, but a small hesitation...
Healthcare has always been an industry under pressure. In 2025, that pressure is at its peak. Aging populations, global staffing...
The automotive industry has always been a benchmark for innovation, yet with every leap forward comes new complexity. How do...
This time in our monthly column Talk with the CEO, we sit down with Marko Dubočanin to discuss one of...
In the outsourcing industry, especially in the customer experience segment, the difference between “good” and “exceptional” often lies in the...
Telehealth was once considered a niche service. Today it’s actually a core part of healthcare delivery. In the last few...
From electronic health records (EHRs) to AI-driven diagnostic tools, technology is now at the heart of patient care. Outsourcing has...
If you’re managing operations in a hospital, clinic, or growing telehealth startup, you’ve probably felt the pressure. Rising patient expectations,...
It’s no secret that automotive manufacturers are under pressure. The combination of labor shortages, high turnover, compliance complexity, and the...
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